At Jamroll Limited, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience. This Refund & Return Policy explains when a customer may request a return, exchange, replacement, or refund for an order placed through our website.
By placing an order with Jamroll Limited, you acknowledge and agree to the terms of this policy.
A customer may request a return, exchange, replacement, or refund where applicable if:
The wrong product was delivered.
The product arrived damaged.
The product is defective or has a confirmed manufacturing fault.
The product is missing from the delivered order.
The product received is materially different from the product ordered.
Another issue is confirmed by Jamroll Limited as eligible for return or refund.
All return and refund requests are subject to verification and approval by Jamroll Limited.
To be eligible for a return or exchange:
You must contact Jamroll Limited within 3 days of receiving the product, unless a different period is specifically stated for a particular product or offer.
The product should be unused and in its original condition, except where the reported issue can only be identified after opening or using the product.
The original packaging, accessories, tags, manuals, invoice, or other relevant items should be provided where applicable.
The product should be returned in a condition suitable for inspection.
Customers may be required to provide clear photographs or videos showing the damaged, defective, incorrect, or otherwise reported condition of the product.
The order number and relevant purchase information must be provided when submitting a return request.
Jamroll Limited reserves the right to reject a return request if the product does not meet the applicable return conditions.
Returns or exchanges may not be accepted in the following circumstances:
The product has been used, damaged, altered, or modified by the customer.
The product has been damaged due to misuse, negligence, improper installation, improper handling, or failure to follow the manufacturer’s instructions.
The product is returned without required accessories, packaging, tags, or other relevant items where applicable.
The customer simply changes their mind or no longer wants the product, unless Jamroll Limited has specifically stated that change-of-mind returns are available for that product.
The product was purchased under a sale, clearance, promotional, or special offer where the terms of that offer specify that the product is non-returnable.
The return request is submitted outside the applicable return period.
The product does not have a verified defect, damage, shortage, or other eligible issue.
Certain products may have specific return conditions because of their nature. Such conditions may be communicated on the relevant product page, order confirmation, promotional offer, or at the time of purchase.
If a customer accidentally orders the wrong product, an exchange or return may be considered depending on the product type, condition, availability, and applicable policy.
In such cases, the customer may be responsible for applicable return shipping, exchange, or re-delivery charges.
Jamroll Limited is not obligated to accept a change-of-mind or incorrect-order return unless the product or applicable offer specifically allows it.
If a product arrives damaged, customers should contact Jamroll Limited as soon as possible and preferably within 3 days of receiving the order.
Customers may be requested to provide:
Order number.
Photographs of the product.
Photographs of the outer packaging.
Video evidence where appropriate.
A description of the issue.
Depending on the circumstances, Jamroll Limited may provide a replacement, exchange, refund, or another appropriate resolution.
If a customer receives an incorrect product or an item is missing from the order, the customer should contact Jamroll Limited within 3 days of receiving the order.
After verifying the order and delivery information, Jamroll Limited may arrange an appropriate replacement, exchange, delivery of the missing item, or refund.
All returned products may be inspected by Jamroll Limited before a return, exchange, replacement, or refund is approved.
If the returned product meets the applicable return conditions, Jamroll Limited will arrange the appropriate resolution.
If the returned product is found not to have an eligible issue, or if the return conditions have not been met, Jamroll Limited may reject the return request and may return the product to the customer.
Any applicable return or re-delivery charges in such circumstances may be payable by the customer.
Once a refund has been approved, Jamroll Limited will normally process the refund within 7–10 working days.
The actual time required for the amount to reach the customer may depend on the payment method or financial service provider.
Depending on the original payment method and applicable circumstances, refunds may be processed through:
The original payment method.
bKash.
Nagad.
Bank transfer.
Another available payment method agreed with the customer.
For Cash on Delivery (COD) orders, refunds may be processed through an alternative payment method after the customer provides the necessary information.
Jamroll Limited may require verification of the customer’s payment or account information before processing a refund.
Where a return or refund is approved because Jamroll Limited delivered an incorrect, damaged, defective, or otherwise eligible product, the applicable delivery or return charges may be considered for refund or adjustment, subject to verification.
Where a return is requested because of customer preference, incorrect ordering, or another non-company-related reason, applicable return, exchange, or re-delivery charges may be payable by the customer.
Customers may request cancellation of an order before it has been processed or dispatched.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
If an order has already been dispatched, the customer may need to follow the applicable return process.
Any refund resulting from an approved cancellation will normally be processed within 7–10 working days after the cancellation and refund have been approved.
To request a return, exchange, replacement, or refund, please contact Jamroll Limited with:
Order number.
Customer name.
Phone number used for the order.
Details of the issue.
Clear photographs or videos where applicable.
Our customer support team will review the request and provide instructions regarding the next steps.
Email: House: 654, Road: 09 Ave: 04, Mirpur DOHS, Dhaka 1216, Bangladesh
Phone: +880 1784-398934
Website: www.jamroll.studio
Jamroll Limited reserves the right to update or modify this Refund & Return Policy from time to time to reflect changes in our business, products, services, operational procedures, or applicable requirements.
Any updated version will be published on this website and will become effective from the date of publication unless otherwise stated.
If you have any questions regarding this Refund & Return Policy, please contact us:
Jamroll Limited
Registered Address: House: 654, Road: 09 Ave: 04, Mirpur DOHS, Dhaka 1216, Bangladesh
Trade License No.: TRAD/DNCC/088150/2022
Email: info@jamroll.xyz
Phone: +880 1784-398934